What are custom products?
Here at Jackler our products are divided into two categories; Print-on-demand products fulfilled by one manufacturer who manages shipping and fulfillment, and custom products that are fulfilled manually by us, at the team! Because of this divergent logistic approach, we have different policies and practices for each product.
How do pre-orders work?
Pre-orders vary in length but can last several days to several months. Pre-orders exist in order to raise capital to have a more customized product and higher quality manufacturers. Your order will be shipped out once we receive the products from our manufacturers.
Do you ship worldwide?
We try to ship to every location possible in order to bring our designs to as much people around the globe as possible! However there may be situations in which our carriers are unable to ship the product to your location, in which case you will be notified.
How much does shipping cost?
For (custom) products, shipping within the US and Canada are free! Any other location must unfortunately be subject to a flat rate of $10 USD. (subject to change, please visit our shipping policy page for the most up to date rates and policies.)
What happens if a product is out of stock?
(Custom) products will be unpurchasable out of stock, and are only available during pre-purchase and live stock stages. Join our newsletter or follow us on our socials to stay up to date on restocks and pre-order drops!
What material are your shirts?
We list our materials under the product description of each product as for custom products we like to experiment with a variety of different base garments for new, unique designs each time.
How should I wash my shirts?
Please try to wash garments of similar colors together. Washing inside-out and on cold is highly recommended in order to protect the print and prevent shrinkage. Hang-drying is also recommended but not essential. Several of our custom products will be (pre-shrunk) which should minimalize/eliminate shrinkage in the washing process altogether.
I entered the wrong shipping address, what should I do?
Everyone makes mistakes! Please get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us at our support email, support@jackler.ca
Do you offer refunds?
Unfortunately all custom products are final sale.
I never received my order, what should I do?
If you see a "delivery exception" on your tracking code or if you think your order has not arrived after the estimated shipping business days, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, email us and we will try and find out what happened and explore support options for you! Email: support@jackler.ca
Why is my order taking so long?
As for custom products there may be external factors involved in our manual fulfillment of your products. Any and all issues will be directly notified to you via our email! So stay in touch in case of any questions or concerns.